areas of distribution

ruthanne.com offers delivery throughout South Africa. Currently, we are not able to ship orders received through this website, to other destinations outside of South Africa. It is possible to organise shipment of our goods to other destinations worldwide, but not under the terms and conditions set out in this document. Overseas customers should contact us for further information by emailing us at inquiry@ruthanne.co.za.

purchasing from ruth anne

You will only be charged for an item that is in stock and ready for despatch. Should you choose to pay for your purchase with your Master or Visa card, Paygate, our third party ecommerce facilitator will process your details directly with your bank. At no time will ruthanne.com be privy or have any access to your credit card information. Only once you have placed any order and we have received confirmation of receipt of payment from Paygate, will ruthanne.com despatch any order.

YOUR REQUIRED INFORMATION
To purchase from ruthanne.com’s website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on ruthanne.com’s website by clicking on the ‘Log In’ or ‘My Account’ button on the main menu. This enables you to store the following:-
See a record of your past purchases.
Access your rewards voucher balance (for more information click on our ‘Rewards’ button)
Access and update your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy.
It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction. PLEASE NOTE: to maximise security online, we do not allow you to store any credit card details within your account.

COMPLETING YOUR ORDER
Please always double check your order details to confirm you are happy with the quantity and price of the goods you wish to purchase. Always check you have selected the correct size and colour. We have specifically designed the shopping basket so that at any time when shopping/browsing throughout the site, you can view your shopping basket. We have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘My Shopping Basket’, in the top right hand menu bar. You should always check your basket contents before completing your order. Please also note that all purchases are subject to availability.

Once we have received your order, we will send you a confirmation e-mail thanking you for your order. This email will provide the core details of your order and the payment that will be taken from your credit card in order for the goods to be despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you via email or directly.
Should you wish to cancel your order, please see the section below on your “Cancellation Rights”. Please note, cancellation of an order is not the same as the returns process, should you wish to return any items shipped top you. This is also detailed below in the “Returns” section.

PRICING & DELIVERY CHARGES
The prices payable for all items offered on our website are clearly displayed. Our website displays prices in ZAR rands. All prices are shown inclusive of VAT. Your order will be based upon product prices and delivery charges at the time you submit your order. Should you have any reward vouchers you will be given the option to redeem your rand rewards against any order of your choice.
When items are reduced in price for promotional or sale periods, the new price will be displayed in pink with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.The delivery charges will be added to the total product value of your order based on the delivery address you’ve selected. The cost of our delivery service is shown at checkout. Further information on delivery costs may be found in the Delivery & Returns section of our website. We reserve the right to change our policy and pricing on delivery, postage and packaging should we deem it necessary.

payment, returns and cancellation

TWO PAYMENT METHODS ARE AVAILABLE
Credit Cards
Direct Desposits

DIRECT DEPOSITS
Should you wish to pay for your purchases via the internet banking or a direct deposit into our bank, you are welcome to do so. Please note that we will only proceed with your order once we have received payment confirmation. Our banking details are available upon selection of payment options during the checkout process. Please do not send cash or cheques.

CREDIT CARDS
We currently accept the following credit cards for payment on our site:

Visa Credit
Mastercard Credit

Should you wish to pay via credit card, simply select credit card for your payment option during the checkout process. We obtain authorisation for payment from your card issuer at the time you submit your order. Once we receive payment confirmation will we despatch your order. We reserve the right to cancel your order upon failure of card authorisation. Should you wish to make a direct deposit, Ruth Anne will only despatch once we have received payment confirmation from you.

SECURITY
Ensuring that you are able to browse and shop on ruthanne.com’s website securely is of paramount importance to us. We have created a secure transactional site by using Paygate as a third party ecommerce facilitator. We comply with Master and Visa security requirements and have implemented ‘verified by Visa’ and ‘3D secure’ by MasterCard. Be assured that at no time whatsoever is ruthanne.com privy to your personal credit card details. When PayGate processes a transaction for you, the transaction is encrypted. Paygate make use of the latest SSL encryption which encrypts all data sent from the browser to PayGate in such a way that only Paygate’s servers can read it. The Secure Sockets Layer (SSL), is the world standard for secure data transmission over the Internet. SSL uses authentication and encryption technology developed by RSA Data Security Inc. All the mainstream Web browsers such as Netscape's Navigator and Microsoft's Internet Explorer support SSL.

TITLE & RISK
Items that you order remain the property of ruthanne.com until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to ruthanne.com in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received into ruthanne’s warehouse (the address of which is provided on a pre-printed waybill and returns bag, included in your delivery package.)

More details on the delivery and returns process are provided in the Delivery & Returns section of the website.

DELIVERY
Fedex is our preferred country wide courier. Delivery will be affected between 24 to 48 hours should the order be confirmed before 2pm, depending whether your delivery address falls within a major area or an outlying area. Delivery costs will be calculated for you on checkout. Our research has shown that delivery costs work out on average to R55 per delivery, which could include up to 3 garments depending on the accumulated weight thereof. So it pays you to order two or three garments try to try on in the comfort of you own home and returns on the unwanted items for free.

Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we despatch your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these time frames. We use the FEDEX for the distribution of our packages. On occasion delays beyond our control may be caused by FEDEX.
Packages will be delivered to the delivery address which was provided when the order was placed. You must make arrangements to receive packages despatched to that address. A signature will be required for proof of receipt. If it is not possible to deliver the goods, FEDEX will leave instructions of how to pick up your package from their nearest sorting office.
On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.

RETURNS
Delivery costs of returned items are free, except in a case where a garment is returned 'faulty' and that fault is not a fabric nor manufacturing fault.
In addition to your right to cancel an order, ruthanne.com also provides for the following return options.
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Refunds will be processed as quickly as possible (we aim for within 14 days), but customers should allow up to 30 days for a refund to be completed to their credit card. For details on how best to return items, please see the Delivery & Returns section of the website.

managing your information

Using & Protecting Your Information
Please review our Privacy Policy for full details on how we use your information to process your orders and improve our service to you.

CONTACTING YOU
If you have purchased from the site or opted in to receive information on company news, our products and promotions, but would now like us to stop sending you this information or would like to adjust the level of contact we have with you, please either:

• click the unsubscribe link on the latest e-mail received from us.

click on ‘Log in’ button to access ‘My Account’ section of the website and deselect any options you no longer require.

• email us with the subject heading ‘no more mail’ to subscriptions@ruthanne.co.za

• write to us at the address below. Please be sure to provide your name and address when requesting the removal of your data from our database, so that we can check that it is in fact you who is making the request.

PO Box 19850
Tecoma
5214

Please remember, if you have asked us to stop sending you e-mails and then you make a further purchase from our website, we will need to contact you by e-mail to confirm your order and its despatch. This will re-engage you as a registered customer wishing to be contacted. If any of your details have changed please visit our website

site content and use

Site Content & Product Information
Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:

product descriptions and specifications
pricing and delivery charges (please see specific pricing section below for further information)
the use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery.
consistency of product pricing across all our distribution channels
availability of stock.

Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
Copyright & Our Content
Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to ruthanne.com. All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from ruthanne.com.
You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at ruthanne.com and/or will be upheld by their respective owners.
ruthanne.com intends to use its content to enhance and improve the shopping experience on its website. No content used on our site is intended to offend any of our visitors or customers. Any links we provide to other websites are chosen very carefully, to ensure the linked sites are appropriate and in line with our code for undertaking commercial activity. We cannot however absolutely guarantee the content of any linked website, as to its continuing quality or availability.
No statement on this website shall be deemed to affect the statutory rights of a consumer
Use of the RuthAnne Website
You agree to use this site for lawful purposes only in a manner consistent with the applicable law and regulations in the country in which you access the site. Your use of this site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party. You agree not to import or transfer to this site, either directly or indirectly any information or content which is or may be inaccurate, misleading, defamatory, obscene or offensive, in breach of intellectual property right or damaging to the software or performance of this site.
It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use this site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from this site.

LINKS TO OTHER SITES
We may on occasion provide links to other websites. These sites will have been carefully selected by Ruth Anne subject to their relevance to our business. However, this does not constitute an endorsement or recommendation of those sites and should you chose to click on these links, you do so at your own risk. We accept no responsibility for the content or information held within these linked sites.

CONTACT US
If you have any further questions, please feel free to contact us through any of the following routes listed below.
Customer Service Team
email: inquiries@ruthanne.co.za
Phone: 043 – 726 8833
Please note the address below is not the address for returning unwanted items to us. Returning product to this address will impact the time it takes to process your return significantly.
Ruthanne.com - Service Team
65 Devereux Avenue
Vincent
East London
5241

CHANGES TO TERMS & CONDITIONS
We may revise or update the above terms and conditions at any time and without notice. The terms and conditions posted on the site at the time of your visit apply to that visit. You may print these terms and conditions, should you wish to hold a record of our terms and conditions at any given time.

REFER A FRIEND KNOW YOUR SIZE DELIVERY & RETURNS TERMS & CONDITIONS FAQ CONTACT US MEDIA

company information

areas of distribution

purchasing from ruth anne

payment, returns and cancellation

managing your information

site content and use